The Kahala’s Health & Safety Protocols were carefully developed in accordance with the directives from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), Hawaii State Health Departments and local Governments.
For the safety of our guests and employees, we have implemented new staff training on cleaning and disinfectant techniques, use of PPE, and contact tracing. All social distancing guidelines are being followed and the presence of hand sanitizer stations have been increased throughout the resort.
The Kahala Hotel & Resort is GBAC STAR™ accredited.
Hand Sanitizer Stands
Hand sanitizer dispensers are placed at key guest entrances and high contact areas such as front desk, front drive, concierge desk, restaurant entrances, retail outlet entrances, and meeting spaces.
Wearing a Mask
Guests will be required to wear a mask in all public areas. Per the recent government announcement, pool and outside restaurant, seaside grill are an exception. If guests don’t have a mask the hotel will provide one.
Guests will be given Covid-19 instructions/guidelines letter on their guest room confirmation and upon check in at the front desk. They will be asked to sign an acknowledgement form for the understanding of following the guidelines. It is expected that all guests follow these guidelines while on the hotel property for everyone’s wellness. Guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify a manager or hotel security.
Also, our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property. Employees are instructed to stay home if they do not feel well and contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19.
Plexiglass Guard Shield are placed at specific locations, such as front desk, host stands, and pool kiosk to minimize the risk of potentially spreading the germs.
Health and Safety guidelines are placed throughout the property.
Good hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. All employees have been instructed to wash their hands every hour for a minimum of 20-seconds.
Personal Protective Equipment (PPE)
Appropriate PPE will be worn by all employees based on their role and responsibilities. Training on how to properly use and dispose of all PPE will be mandatory.
All employees will go through training on COVID-19 safety and sanitation protocols. More comprehensive training will be conducted for our teams with frequent guest contact including housekeeping, restaurants, front desk, front drive, concierge desk, and security.
Our employees are also asked to adopt a pledge to diligently make efforts not only while at work but at their homes to prevent the virus and protect everyone around them.
Each employee will go through a temperature check station prior to starting their work shift. Anyone displaying a temperature over 100.4°F will not be allowed entry to the property and will be directed to go home and seek appropriate medical care.
Employees and guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them.
Hand Sanitizer Stands
Hand sanitizer dispensers are placed at key employee contact areas such as the employee entrance and service elevator landings. Each department has hand sanitizer available for staff use.
Health and Safety signage are placed throughout the back of the house.
There are Kahala flowers placed on the floor in front of the front desk indicating the location of where guests may stand when waiting in line.
Back of the House
Physical distancing will be followed in the colleague dining rooms, uniform areas, training classrooms, shared office spaces and other high use areas.
Each seating will be six feet apart from each party.
Hotel Guest Elevators
There are Kahala flowers placed on the floor indicating the location of where guests may stand. To ensure the safety of everyone, only 1 family or party is allowed in the elevator.
Our resort uses cleaning products and protocols which meet Department of Health and Centers for Disease Control guidelines. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE. We are also using the Apollo UV-C Lamp. The UV-C light helps kill bacteria, viruses, allergens, and mold efficiently. It's chemical free sanitation method that disinfects and helps create a safer environment.
Public Spaces and Communal Areas
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on high-contact surfaces. The electrostatic spray is also used to disinfect public places, especially high-touch areas to insure a more thorough clean.
Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats, handles, telephones, in-room control panels, light switches, temperature control panels, and alarm clocks. Daily Housekeeping service is available from 8:00am to 4:00pm. All bed linens and towels are replaced after each guest checks out in order to maintain physical distancing procedures (an exception will be made if a guest requests linens and towels be changed).
Dry Cleaning and Laundry
Dry cleaning & laundry service is currently available on Mondays, Wednesdays and Fridays.
Hotel Guest Elevators
Employees will be sanitizing the buttons at a minimum of once per hour.
Frequent cleaning and sanitizing will be increased in all restaurants, including hostess and cashier stands. Dining tables, chairs, and trays will be sanitized after every use.
Back of the House
The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the employee cafeteria, employee entrances, uniform control rooms, employee restrooms, loading docks, offices, kitchens, and security.
Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.
Air Filter and HVAC Cleaning
All guestroom A/C units are individually self-contained. The frequency of air filter replacement and HVAC system cleaning has been increased.
Please contact us to let us know any question or concern you may have.Additional Resources
Updated October 20, 2020
In light of COVID-19, what steps is Kahala Hotel & Resort taking to help protect guests?
The Kahala Hotel & Resort puts the safety of our guests and colleagues first with elevated cleanliness standards.
Are there any travel restrictions I should be aware of during this time?
If you are arriving from out-of-state to Hawaii after Thursday, October 15th, you are eligible to take advantage of Hawaii’s Pre-Travel Testing Program.
The Pre-Travel Testing Program allows out-of-state travelers a way to avoid the 10-day quarantine period in Hawaii, based on meeting specific guidelines.
If you can produce a valid negative COVID-19 Nucleic Acid Amplification Test within 72 hours before your flight arrives to Hawaii, you will be able to bypass Hawaii’s mandatory 10-day quarantine order.
This test result must be done prior to your arrival and you must present evidence of this test upon arrival to the Honolulu Airport. Travelers of all ages are subject to the pre-testing requirement.
Only COVID 19 Nucleic Acid Amplification Tests are accepted by the State of Hawaii
Travelers will be able to upload their negative test result when they complete their Travel and Health forms on the Safe Travels digital system, found at travel.hawaii.gov.
For the most up-to-date information, please consult travel advisories and information made available by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), the U.S. Department of State. and Hawaii Tourism Authority. We will continue to closely monitor the situation and adapt our policies accordingly. To reach out to any of the above organizations, please use the contact numbers below:
CDC: 800-CDC-INFO (800-232-4636)
U.S. Department of State: 202-647-6575
Hawaii Tourism Authority: 808-973-2255
We expect our resort guests to show kindness to their fellow guests and Kahala Colleagues by following these standards. Resort has the right to refuse service/stay if guest doesn’t follow government and CDC guidelines
What is open when I’m at The Kahala Hotel and Resort?
Some resort services will not be available until further notice. Please check our website for updated information on our resort amenity availability.
Is early check-in or late check-out available?
Both Early Check-In and Late Check-Out are based on availability.
What amenities are included with my stay?
How do I cancel or change a reservation I have already made directly through kahalaresort.com or via phone call with a Kahala Resort Reservations Agent?
You may cancel or change your reservation by contacting us at [email protected] or calling us at +1 (844) 764-5670. Please indicate your first name, last name, and reservation confirmation number. Your details will be sent securely to our in-house reservations team who will assist you through this process.
How do I cancel or change a reservation I have already made through Expedia/American Express/ any Travel Agency or any other 3rd party?
You may cancel or change your reservation made through a 3rd party by contacting the 3rd party directly. This unfortunately means that our in-house reservations team will not be able to assist you in this instance and you will have to contact the company you have booked your reservation with. We understand that many of these companies are experiencing high call volumes and we apologize that we are not able to assist you directly.
If I cancel or change my reservation, will I get a refund or credit? Will I have to pay any fees?
Cancellation and deposit policies vary by confirmed rate, rate plan or booking agent.
For any new reservations for rooms and suites from now until Dec 31, 2021, a one (1) night deposit is required at the time of booking. One (1) night room & tax will be charged for cancellations and no-shows received within 3 days of scheduled arrival. Holiday Deposit and Cancellation policy will apply from December 23, 2021 to January 2, 2022.
This does not apply to advanced purchase rates or reservations made through a 3rd party. Please contact us at [email protected] or +1 (844) 764-5670 to receive additional information regarding your reservation.
Will I be charged a night's stay if I arrive late or miss my arrival date?
Reservations that have been guaranteed with a credit card and/or deposit are held for you until arrival. If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.